Returns & Exchanges
At Australian Made & Owned, we stand by the quality of our locally sourced products and offer a 30-day return policy to ensure your complete satisfaction. If you are not entirely happy with your purchase, we are here to help with a straightforward exchange or refund process.
Initiate Your Return
Contact our customer support team within 30 days of delivery with your order number and the reason for your return to receive a Return Authorization.
Prepare Your Package
Carefully pack the item in its original, unused condition with all tags attached and include your proof of purchase inside the parcel.
Ship to Our Warehouse
Affix the provided return label or address the package to our Australian fulfillment center and drop it off at any Australia Post location.
Quality Check & Refund
Once our team inspects the returned goods to ensure they meet our quality standards, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing